Terms of Purchase
Personal information:
Purchase on the site requires filling in the customer's personal details and other details as needed.
Allowed to purchase on site:
Customers who are inside and outside of Israel, over the age of 18, are allowed to hold a credit card and a PayPal account.
Privacy:
Customer privacy is of paramount importance. The details of the customer making a purchase on the site will not be transferred to any other party and will be kept confidential.
Price:
Alexandrov Design reserves the right to change and update the prices of products displayed on the site. Prices include VAT and do not include shipping and handling.
Shipping:
Shipment is made by Israel Post Ltd. The shipment can be obtained in one of the following ways:
Shipping in Israel by registered mail – arrives within 3 business days.
Shipping worldwide (ECO delivery) arrives within 14 business days.
Shipping worldwide (EMS shipping) – arrives within 3 business days.
Alexandrov Design is not responsible for delays or loss of packages at Israel Post Ltd.
Replacements or Returns:
The customer is entitled to send back, at his own expense, a product purchased on the site within 14 business days from the date it was received, in an original packaging and receipt, when the product was not used.
A used product will not be accepted and the customer will not receive any refund.
When returning a product, a refund of 5% of the price of the product or 100 NIS (whichever is lower) will be charged.
When returning the product, a cancellation fee of 5% of the price of the product or 100 NIS (whichever is lower) will be charged.
Israeli Consumer Protection Law Compliance:
Our cancellation policies comply with the Consumer Protection Law of Israel. Customers in Israel have the right to cancel a transaction under specific conditions detailed by Israeli law. These include the right to cancel a purchase within 14 days of receiving the goods or services.
Please note that there may be exceptions or limitations, such as custom orders or digital products, as defined by the law.
International Sales and Cancellation Rights:
For customers outside Israel , our cancellation policies will be subject to the consumer protection laws of the customer's country of residence.
Israeli customers have priority under Israeli law, and the policies outlined above will apply. We cannot approve transactions that conflict with Israeli regulations
Warranty:
Alexandrov Design is not responsible for product loss or incompatibility.
Please note: Since all jewelry is handmade, the lines, texture and other features may differ from the image displayed on the site.
Alexandrov Design makes all efforts to make all products to be perfect.
There is no warranty for jewelry that was not used correctly.
In the case of a jewelry malfunction, please send a detailed email with a description of the problem and a photograph of the jewel and maybe we can help with great love.
The company is not responsible for the client's medical problems. It is the client's responsibility to be aware of which substance he is sensitive or allergic to.
Alexandrov Design will inform in the product description from which the metal type parts are made.
In most products the customer will be given the option of choosing the type of metal according to his skin condition.
We make every effort to make the shopping experience easy and fun.
And most important – enjoy the jewelry 🙂
Alexandrov Design
Website purchasing regulations
Personal information and details:
Purchasing on the site requires filling in the customer's personal details and additional details as needed.
You may purchase on the site:
An audience located within and outside the borders of Israel, over the age of 18, may hold a credit card and a PayPal account.
privacy:
Customer privacy is of utmost importance. Customer information purchasing on the site will not be transferred to any other party and will be kept confidential.
Prices:
Alexandrov Design reserves the right to change and update the prices of the products displayed on the site. Prices include VAT and do not include shipping.
Shipping price list:
Shipments are made through Israel Post Ltd. You can receive the shipment in one of the following ways:
Shipping in Israel by registered mail – arrives within 3 business days.
International shipping (ECO shipping) – arrives within 14 business days.
International shipping (EMS shipping) – arrives within 3 business days.
Alexandrov Design is not responsible for delays or loss of packages at Israel Post Ltd.
Product exchange or return:
The customer is entitled to return, at his own expense, a product purchased on the site within 14 business days of receipt, in the original packaging and receipt, provided that the product has not been used.
A product that has been used will not be accepted for return and the customer will not receive any monetary credit for it.
When returning the product, a cancellation fee of 5% of the product price or 100 NIS (whichever is lower) will be charged.
Cancellation Policy and Consumer Protection:
Compliance with the Consumer Protection Law in Israel:
The site's cancellation policy complies with the Israeli Consumer Protection Law. Customers in Israel have the right to cancel a transaction under certain conditions defined by law, including the right to cancel a purchase within 14 days of receiving the product or service.
There may be exceptions or limitations, such as in cases of personal orders or digital products, as defined by law.
International Sales and Cancellation Rights:
Customers outside of Israel will be subject to the cancellation policy in accordance with the consumer protection laws in their country of residence.
Customers in Israel have priority under Israeli law, and the policy outlined above will apply to them. Transactions that do not comply with Israeli regulations cannot be approved.
responsibility:
Alexandrov Design is not responsible for product loss or non-conformity to the customer.
Please note: Since all jewelry is handmade, the lines, texture, and other characteristics may differ from the image shown on the website. Alexandrov Design makes every effort to ensure that all products are perfect.
There is no liability for jewelry that has not been used correctly .
In the event of a malfunction with the jewelry, please send a detailed email with a description of the problem and a photo of the jewelry and perhaps we can help with great love.
The company is not responsible for the customer's medical problems. It is the customer's responsibility to know what substance they are sensitive or allergic to.
Alexandrov Design undertakes to list in the product details what material the metal parts are made of (such as clasps and earring hangers).
In most products, the customer will be given the option to choose the type of metal depending on their skin condition.
We make every effort to make the shopping experience easy and enjoyable.
And most importantly – enjoy the jewelry 🙂
Alexandrov Design
